Inside this Workbook, you’ll find wording to cover many of the common policies and procedures that lactation consultants encounter. You can use this language to build your own personalized manual, where you’ll describe how your practice works. If you partner with another IBCLC, hire an employee, or contract with an intern, you’ll share this document so that you’ll have consistency in place from the very start. You’ll refer to your Policies and Procedures manual when facing challenges, and you’ll add to it when you discover issues that need to be systematized. You can even use your policies as a springboard for a consent for care document. 

Think of this Workbook as a tool that you’ll use to define your practice in a manner that is practical and ethical. In other words, you’re creating a deeply personal document that may have legal implications for you, and you're recommended to show your final product to an attorney. There’s no template anyone can make for that, but this Workbook is designed to get you most of the way there.

I know creating your Policies and Procedures manual is a daunting task, and you know you have to do it, so have this Workbook hold your hand. You can do this!